Terms and Conditions

mySecond, LLC Effective Date: April 23, 2026 Last Updated: April 23, 2026

1. Acceptance and Scope

1.1 Acceptance. By accessing or using mysecond.ai (the "Platform"), creating an account, or purchasing any subscription, you agree to be bound by these Terms and Conditions ("Terms"). If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use the Platform.

1.2 Scope. These Terms govern self-serve use of the Platform, including the free skills library, Solo PM OS, and Team PM OS. Professional services engagements — including Discovery Audits, Implementations, and Managed Services — are governed by a separate Services Agreement and the applicable Statement of Work, which control for those engagements. Where you use both the self-serve Platform and professional services, the Services Agreement controls for any overlapping matters.

2. Definitions

"mySecond" means mySecond, LLC, a Delaware limited liability company.
"Platform" means, collectively: (a) the mySecond App — the web application hosted at mysecond.ai (the "App"); and (b) the mySecond skill library and configuration files that you download and run locally through Claude Code on your own devices (the "Local Skills"). Content processed by Local Skills runs on your machine and is not transmitted to mySecond unless you sync it to the App.
"mySecond App" (or the "App") means the mySecond web application hosted at mysecond.ai, including your account, stored context files, skill outputs, and team workspace features.
"Local Skills" means the mySecond skill library and configuration files that you download for use locally via Claude Code, including individual skill files and downloadable kits.
"Services" means any subscription plan or one-time-purchase product offered by mySecond under these Terms. Professional services engagements are governed by a separate Services Agreement, not by these Terms.
"Subscription" means a recurring paid plan (Solo PM OS or Team PM OS).
"Content" means any data, files, text, or materials you upload, submit, create, or sync through the Platform.
"Account" means the registered user account you create to access the mySecond App.
"Team Account Owner" means the company that purchases a Team Plan. The Team Account Owner acts through a designated administrator.
"Agreement" means these Terms, together with any applicable Order Form.

3. Account Registration and Security

3.1 When an Account Is Required. An Account is required to subscribe to a paid plan or use the mySecond App. An Account is not required to download individual free skills from the mySecond skill library; by downloading a free skill, you accept these Terms with respect to that download and the license in Section 5.3.

3.2 You must provide accurate, complete, and current information when creating an Account.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account.

3.4 You must notify mySecond immediately at support@mysecond.ai if you suspect unauthorized access to your Account.

3.5 mySecond reserves the right to suspend or terminate Accounts that violate these Terms or that are reasonably suspected of being compromised.

3.6 Team Plans — Seat Administration. Team Plans are purchased and administered by a company (the "Team Account Owner"). The Team Account Owner owns all Content created within the Team workspace, including shared context files and skill outputs. The Team Account Owner acts through a designated administrator who is authorized to provision, manage, and remove individual user seats. By configuring Team Plan administration on behalf of a company, the administrator represents that they have authority to bind that company to these Terms. When a user seat is removed, that user's access ends; Content created within the Team workspace remains with the Team Account Owner.

4. Subscriptions, Billing, and Cancellation

4.1 Subscription Plans and One-Time Purchases. mySecond offers subscription plans billed monthly. Current plan details and pricing are available at mysecond.ai/pricing. mySecond also offers, or may have previously offered, one-time-purchase products (including the "Complete PM OS" one-time download). One-time purchases are non-subscription, non-recurring, and grant a perpetual license to the delivered files subject to Section 5.3. Support, updates, and any service entitlements for one-time purchases are provided as described at the point of sale.

4.2 Auto-Renewal. Subscriptions automatically renew at the end of each billing period at the then-current pricing, using the payment method on file, until cancelled. By subscribing, you affirmatively consent to this recurring charge. For California residents and residents of other states with automatic renewal laws, you acknowledge that: (a) your subscription will continue until you cancel, (b) you may cancel at any time using the cancellation method described in Section 4.3, and (c) you will receive a confirmation of your subscription terms via email after purchase.

4.3 Cancellation. You may cancel your subscription at any time by emailing support@mysecond.ai with your cancellation request. No call or in-person visit is required. We will confirm your cancellation by email. Cancellation takes effect at the end of your current billing period. You will retain access through the end of the paid period. (In-app self-service cancellation is planned; until it is available, email is the cancellation method.)

4.4 No Refunds. Fees paid for any billing period in which you have had access to the Platform are non-refundable, except where required by applicable law.

4.5 Price Changes. mySecond may change subscription pricing with at least 30 days' advance notice. For material price increases, you will be asked to affirmatively accept the new pricing before your next renewal. If you do not accept, your subscription will not renew and access will end at the conclusion of your current billing period.

4.6 Taxes. You are responsible for all applicable taxes on your purchases. mySecond will collect taxes where required by law.

5. Acceptable Use

5.1 You agree to use the Platform only for lawful purposes and in accordance with these Terms.

5.2 You may not:

Resell, sublicense, or distribute access to the Platform or its outputs to third parties for commercial purposes
Reverse engineer, decompile, or attempt to extract the source code of the Platform
Scrape, crawl, or systematically extract data from the Platform via automated means
Use the Platform to develop a competing product or service
Impersonate any person or entity or misrepresent your affiliation
Upload or transmit malicious code, viruses, or any content that is unlawful, harmful, or violates third-party rights
Attempt to gain unauthorized access to any part of the Platform or its underlying systems

5.3 Free Skills Library — Usage Rights. Skills you download from the free skills library may be used within your company for internal business purposes. You may modify downloaded skills and share them with teammates inside your company. You may not: (a) resell, redistribute, or license skills to third parties, (b) publish or make skills publicly available outside your company, (c) remove or alter mySecond attribution where present, or (d) incorporate skills into a product or service that competes with mySecond.

5.4 mySecond reserves the right to suspend or terminate access for violations of this section without notice.

6. AI-Generated Content

6.1 AI Assistance. The Platform uses artificial intelligence, including large language models provided by Anthropic (Claude), to generate, analyze, and assist in creating content and recommendations.

6.2 No Guarantee of Accuracy. AI-generated outputs are provided as a starting point and may contain errors, omissions, or outdated information. You are solely responsible for reviewing, validating, and approving any AI-generated content before use in your business.

6.3 Professional Judgment Required. AI-generated content does not constitute legal, financial, medical, or other professional advice. mySecond does not warrant that outputs will achieve specific business outcomes, including revenue growth, hiring savings, or user engagement improvements.

6.4 Input Responsibility. You are responsible for ensuring that any Content you input into the Platform does not violate applicable law or third-party rights. Do not submit confidential information that you are not authorized to share.

7. Intellectual Property

7.1 Platform Ownership. mySecond owns all right, title, and interest in and to the Platform, including its software, design, skill framework, methodology, SKILL.md schema, training materials, and all associated intellectual property.

7.2 Your Content. You retain ownership of all Content you submit to the Platform and all outputs generated from your Content through the Platform.

7.3 License Grant to mySecond. By using the Platform, you grant mySecond a limited, non-exclusive, royalty-free license to process, store, and use your Content solely to provide the Services. mySecond may use anonymized, aggregated data derived from usage for product improvement purposes, provided no personally identifiable information is included.

7.4 License to You. mySecond grants you a limited, non-exclusive, non-transferable license to access and use the Platform during your subscription term, solely for your internal business purposes.

7.5 No Transfer. Nothing in these Terms transfers ownership of the Platform, its underlying technology, or mySecond's methodology to you.

8. Third-Party Services

The Platform integrates with third-party services including Supabase, Stripe, PostHog, Resend, Kit (formerly ConvertKit), Anthropic, Vercel, Railway, and Sentry. Your use of the Platform is subject to the applicable terms and privacy policies of these third-party providers. mySecond is not responsible for the practices or content of third-party services. A current sub-processor list is maintained in our Privacy Policy.

9. Confidentiality

9.1 Each party agrees to keep confidential any non-public, proprietary information disclosed by the other party in connection with the Services, and not to disclose it to third parties or use it for any purpose other than the Services.

9.2 This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is independently developed without reference to the confidential information; or (d) must be disclosed by law or court order (with prompt notice to the other party where permitted).

9.3 This section supplements but does not replace any separate Non-Disclosure Agreement or confidentiality provisions in a Services Agreement.

10. Disclaimers

10.1 THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10.2 mySecond does not warrant that the Platform will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

10.3 mySecond does not warrant that the Platform or its outputs will achieve any specific business outcome.

11. Limitation of Liability

11.1 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY'S TOTAL CUMULATIVE LIABILITY TO THE OTHER ARISING OUT OF OR RELATED TO THESE TERMS — WHETHER IN CONTRACT, TORT, OR OTHERWISE — SHALL NOT EXCEED THE FEES YOU PAID TO MYSECOND IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID ANY FEES, MYSECOND'S LIABILITY IS LIMITED TO ONE HUNDRED DOLLARS ($100).

11.2 Exclusion of Consequential Damages. IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Essential Basis. THE LIMITATIONS IN THIS SECTION ARE AN ESSENTIAL ELEMENT OF THE BARGAIN BETWEEN THE PARTIES AND SHALL APPLY REGARDLESS OF THE FORM OF ACTION AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE.

11.4 Exceptions. Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless mySecond, its members, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform in violation of these Terms; (b) your Content; (c) your violation of applicable law; or (d) your breach of any representation or warranty in these Terms.

13. Governing Law and Dispute Resolution

13.1 Governing Law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

13.2 Federal Arbitration Act. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision. This arbitration provision shall survive termination of these Terms.

13.3 Arbitration. Any dispute arising out of or related to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware or remotely. The arbitrator's decision shall be final and binding.

13.4 Small Claims Exception. Either party may bring an individual claim in small claims court if the claim qualifies.

13.5 Class Action Waiver. YOU AND MYSECOND AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

13.6 Arbitration Opt-Out. You may opt out of this arbitration agreement by sending written notice to support@mysecond.ai within 30 days of first accepting these Terms. For users with an active Account on the effective date of these Terms, the 30-day opt-out period runs from that effective date. Your notice must include your full name, email address associated with your Account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

13.7 Injunctive Relief. Nothing in this section prevents either party from seeking injunctive or other equitable relief for intellectual property violations or confidentiality breaches.

14. California Users — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA:

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide an opt-out mechanism.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at support@mysecond.ai. We will respond within 45 days.

15. European Users — GDPR Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR) and applicable local law:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data in certain circumstances.
Right to Restriction: Request restriction of processing of your personal data.
Right to Data Portability: Receive your personal data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, withdraw consent at any time.

To exercise these rights, contact support@mysecond.ai. You also have the right to lodge a complaint with your local data protection supervisory authority.

16. Changes to Terms

mySecond may update these Terms from time to time. For non-material changes (clarifications, contact updates, reorganizations), continued use of the Platform after the effective date of the updated Terms constitutes your acceptance.

For materially adverse changes that reduce your rights, increase your obligations, or change the scope of data processing in a way that affects you, mySecond will provide at least 30 days' advance notice via email or prominent notice on the Platform AND will ask you to affirmatively accept the updated Terms before continued use. If you do not accept the updated Terms, your subscription will not renew and access will end at the conclusion of your current billing period.

17. General Provisions

17.1 Entire Agreement. These Terms, together with any applicable Order Form, Services Agreement, or Statement of Work, constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements.

17.2 Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.

17.3 Waiver. Failure to enforce any provision does not constitute a waiver of future enforcement rights.

17.4 Assignment. You may not assign these Terms or any rights hereunder without mySecond's prior written consent. mySecond may assign these Terms in connection with a merger, acquisition, or sale of substantially all assets, with notice to you.

17.5 Force Majeure. Neither party is liable for delays or failures in performance caused by circumstances beyond their reasonable control.

17.6 Notices. Legal notices to mySecond must be sent to support@mysecond.ai or by mail to mySecond, LLC, c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713.

18. Contact

mySecond, LLC Email: support@mysecond.ai Website: mysecond.ai