Troubleshooting — fix common setup snags

Short fixes for the things that most often block a setup. Each one takes under two minutes.

Claude Code won't connect

  1. Look for the approval tab in your browser. Claude Code opens one during setup — click Approve and return to Claude Code.
  2. No tab? Check your other browser windows, then paste the connect message again.
  3. Setup can take up to 90 seconds. Still stuck after that? Email support@mysecond.ai.

Your work isn't showing in mySecond

  1. In your PM OS folder, run npx -y @mysecond/cli@latest sync --push-all. This pushes everything you've created.
  2. Refresh the Files tab in mySecond.
  3. Still missing? Open the .env file in your PM OS folder. If a line contains a key starting with msd_, delete that line and restart Claude Code — an old key can override your current connection.

Skills aren't showing up

  1. Skills live in a hidden folder called .claude. On a Mac, press Command-Shift-Period in Finder to show hidden files.
  2. Quit and reopen Claude Code to reload your skills.

Ask an Admin to resend it from Settings → Team in mySecond. The new link works right away.

Billing questions

Card, invoice, and renewal steps are in Billing.

Still stuck?

Email support@mysecond.ai. Include what you ran and what you saw — we'll get you moving.

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